Increasing Quality: where Quality has Subcomponents which are the Responsibility of Different Agencies

Chapter 9 treated Land Registry quality as a single entity. Here it is split into subcomponents, managed by different agencies. Senior officials can then see how the parts affect each other, and what shared responsibility means in practice. The work is framed as a learn by doing pilot, first run as a desk study.

Some subcomponents sit under the Land Registry's control, such as infrastructure, services and integrity. Others, such as title boundaries, maintenance budgets and property rights security, sit with the Cadastre, Treasury and Justice agencies. Overall quality is judged from four viewpoints, using either average or minimum values. The minimum is more rigorous. One weak subcomponent can undermine the system's usefulness for stakeholders such as banks.

Six scenarios run from a Desired Future, with full cooperation, to a Feared Future, where the Land Registry acts alone. They show that cooperation between agencies is vital. Lasting gains depend on steady in-country funding for operations and maintenance. Clarity of aim is also essential.